Welcome to The Flourish Collection, part of Flourish Consultancy UEN53452413C (hereinafter referred to as Flourish).
The following terms govern your use of and, where/when available, the purchase of products from our Web site. Your use of our Web site constitutes your agreement to follow and be bound by those terms stated. Flourish may from time to time change the terms that govern your use of our Web site. Your use of our Web site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Web site from time to time, without prior notice.
Please read carefully and agree to these terms and conditions before using the www.flourishcollection.net website.
In General:
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Flourish will not be liable if for any reason this Website is unavailable at any time or for any period.
Product Ranges:
Most products displayed on our Web site are available while stocks last. Where relevant, the prices displayed at our Web site are quoted in Singapore Dollars and are valid and apply throughout all countries.
Colours & Materials:
Flourish makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor's display of any colours will be exactly the same as the colours of our products.
In many cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. These slight variations and imperfections are a naturally occurring feature of handmade/handcrafted products made from natural materials and should be viewed and celebrated as an integral part of the unique product. Therefore slight variations in colour tone, shape or size are not regarded as a defect and will not be eligible for return or replacement.
Link to Third Party Websites or Services:
This Website may, permanently or temporarily, contain links to third-party websites or services, which are not owned or operated by Flourish (the “Linked Sites”). Flourish has no control over the Linked Sites and assumes no responsibility for, the content, privacy policies, or practices of the Linked Sites. You further acknowledge and agree that Flourish shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Linking to this Website:
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Content Restrictions:
You understand and accept that all information, data, text, photographs, graphics, audio, video, message, coding or other material appearing on this Web site, collectively referred to as "Web Content", are owned by Flourish, partner brands (with their permission) and/or direct licensors.
You understand and accept that Flourish expressly prohibits the use of any of our Web Content. Unless otherwise stated, none of our Web Content may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Flourish. In addition, none of our Web Content should be used for resale purposes on any other Web site without prior written permission of Flourish or the specific partner brand or licensors.
You may not, without prior express written permission from Flourish and/or the specific partner brand and/or licensors, copy or "mirror" any material, such as design, graphics and coding contained on our Web site or any other server.
All permission granted herein, however, terminated automatically without notice should you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any Web Content may violate any domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.
Prohibited Uses:
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Limitation of Liability:
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Flourish, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Changes to these terms and conditions:
Flourish has the discretion to update these terms at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to keep themselves informed by regularly checking this page to take notice of any changes we have made to the Terms and Conditions.
Inaccuracy Disclaimer:
From time to time, there may be information on www.flourishcollection.net that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).
Governing Law and Jurisdiction:
These Website Terms and all matters relating to your access to, or use of, the Website and the Services shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law. You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.
Your acceptance of these terms and conditions:
By using this Site, you signify your acceptance of these terms. If you do not agree to these policies and terms, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact:
If you have any questions about these Terms, please contact us: smile@flourishcollection.net or at Flourish Consultancy, 43 Jalan Merah Saga, 03-62, Singapore 278115.
Updated: September 2024
FOR SINGAPORE ORDERS AND PURCHASES ONLY:
General Statement of Intent:
As a small business we aim to ensure that all our customers are satisfied and happy with their purchases and deliveries. At the same time, and in order to respect you, the customer, we have put together some notes and policies regarding our refunds and returns.
Please read the notes and policies detailed below and check back for any updates regularly. If you have any queries or wish to discuss returns or refunds, please email us at smile@flourishcollection.net
Our inspections and QC Processes:
In the course of normal day-to-day business, rest assured that our products undergo an extensive inspection and QC (quality control) in the following ways:
• Our chosen partner brands and vendors undertake due diligence QC in working with their artists, artisans and suppliers. Goods are inspected before they are dispatched to us.
• The Flourish team undertakes QC inspection on receipt of goods and prior to placing them on display for sale.
• The Flourish team also completes a thorough inspection of the items just prior to sale in the studio store, and/or prior to packaging for delivery.
• We package our products at point of sale or prior to delivery with the utmost care, and work with our delivery partners to ensure the appropriate handling care.
With that in place, Flourish products should be received in good order in nearly all cases. There are however instances where things go awry and we have therefore outlined notes and processes to account for this and to protect both Flourish and our customers.
A special note on Colour and Materials:
In many cases, the products we offer for sale are hand-made by artisans, once piece at a time, from natural or organic materials. As such, there may be slight variations and irregularities evident in materials, sizes, shapes, tones, colours and finishes. These slight variations and imperfections are a naturally occurring feature of handmade/handcrafted products made from natural materials and should be viewed and celebrated as an integral part of the unique product.
Therefore slight variations in colour tone, shape or size are not regarded as a defect and will not be eligible for return or replacement.
CUSTOMER RETURNS AND REFUNDS POLICY:
Terms of Return:
Your purchase is eligible for refund or credit note if it meets the following conditions only:
• If the product you purchased or received has a quality or manufacturing defect or damage that affects the stability and functionality of the product
• If an incorrect product is delivered to you, i.e., the product does not match the item description mentioned on the website or wrong product is delivered.
• In either of the situations above, you have contacted Flourish within 3 days of purchase or receipt of item.
Process of Refunds and Return:
If your purchase meets the criteria mentioned above, please email us at smile@flourishcollection.net within 3 days of purchase or delivery with the following information:
• Receipt Number/Order number
• Customer Name and/or Delivery address
• Unboxing video and/or image of the item purchased or delivered
• Specify the reason for the request for replacement or refund
Upon receipt of the item, we will conduct a thorough check to ensure no signs of usage and tags and original packaging are retained.
We will confirm acceptance or rejection within 3 business days. Your request for replacement credit note or refund will be processed thereafter.
Under certain circumstances, if we are unable to provide you with replacement or credit note against your ordered or returned product, we will notify you, and thereafter will process a refund of the paid amount within 7 business days.
In the case of a confirmed and approved refund, the amount will be returned to the mode of payment used for the purchase.
REFUNDS INITIATED BY THE COMPANY:
There are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be duly informed about any issues in advance. We will process a refund of the paid amount within 7 business days.
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us at smile@flourishcollection.net and we will discuss any of the issues you are going through with our product.
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